These terms apply to all Kultahelmi villa reservations. Confirming a booking constitutes acceptance of these terms.
Lessor: Kultavillas Majoitus Oy (Business ID: 3558198-4), Kultalahdentie 6, 85100 Kalajoki.
Guest: the adult person or company making the booking, who is responsible for all obligations under the rental agreement.
The reservation is binding when the lessor has confirmed it in writing and the deposit or full rental amount has been received.
Reservations can be made:
Bookings with arrival more than 30 days away:
Bookings made within 30 days of arrival must be paid in full upon confirmation.
For bank transfers, use the booking reference number. If payment is not received within 3 business days, the reservation may be cancelled.
Cancellations must be made in writing by email or WhatsApp.
| Cancellation timing | Refund policy |
|---|---|
| More than 30 days before arrival | Deposit (30 %) is forfeited |
| 14–30 days before arrival | 75 % of total price is forfeited |
| Less than 14 days before arrival | Full rental price is forfeited |
| No-show | Full rental price is forfeited |
Key handover and arrival instructions will be provided with your booking. If arriving after 22:00, please notify us in advance.
End-of-stay cleaning is included in the rental price. The property must be left in a tidy condition: dishes washed or in the dishwasher, rubbish removed, grill cleaned, and the hot tub left ready for use.
Exceptionally poor cleanliness will be charged separately (min. €80/h).
The tenant is responsible for any damage caused during the rental period. Damages must be reported immediately to the lessor.
The lessor is entitled to charge for repairs based on actual costs. Loss of small items (remotes, keys, etc.) will be charged separately.
If the property becomes unusable due to reasons beyond the lessor's control (fire, serious water damage, natural disaster), the lessor may cancel the reservation. In this case, all payments already made will be refunded in full.
Personal obstacles experienced by the guest (illness, travel disruptions, etc.) do not constitute force majeure — in such cases the standard cancellation terms apply. We recommend travel insurance.
Complaints must be raised without delay at the time of arrival or within 24 hours of checking in. Complaints submitted later may not be considered.
Contact us: info@kultavillas.fi or WhatsApp +358 46 664 8529.
The lessor is not liable for accidents, personal injury, property damage or loss suffered by the guest or their party during the rental period.
The lessor is not liable for disruptions caused by weather conditions or third parties (construction work, local events, etc.).
Personal data collected at the time of booking (name, email, phone) is used solely for managing the reservation and guest communication. Data is not shared with third parties.
Marketing communications are sent only with the guest's consent. Consent can be withdrawn at any time: info@kultavillas.fi.
Data controller: Kultavillas Majoitus Oy. Personal data is processed in accordance with EU GDPR.
This agreement is governed by Finnish law. Disputes shall primarily be resolved through negotiation between the parties.
If no agreement is reached, disputes will be settled at the Ylivieska District Court or the Finnish Consumer Disputes Board (for consumer customers).
Last updated: June 2026 · Kultavillas Majoitus Oy